bordagen

Yesterday I received my cheque from Microsoft for the amount I spent to get my Xbox 360 repaired.

For those who haven’t been following the saga of posts, it’s taken me nearly 20 weeks to get this refund when MS informed when they changed the repairs policy that it would be between 10 and 12 week.

Sadly there was no compensation for all the problems that occurred along the way, but at least I have the money now.

Lets just hope that the cheque clears.

I noticed today that my Vista Sidebar is getting quite full and I just thought I’d open a question to anyone who is reading this.

On my Sidebar I have:
Wi-Fi Monitor – Shows me all hotspots in the near area, signal strength, the SSID of where I am connected and my IP address.
Control Panel – Allows me to easily shutdown/hibenate/standby/restart my computer.
System Monitor – Shows me workload to both cores and memory usage.
A clock.
A calendar.
Post-It notepad.
Currency Convertor.

I suppose this is also open to Macolytes and their dashboards.

After the call earlier, I decided to write an email to the Boss, the Head Honcho – Mr Gates himself. I also CC’d in J Allard (the corporate vice president of Design and Development for the Microsoft Entertainment and Devices Division – source).

I never expected a reply, but lo-and-behold I got one. Not from Bill Gates, but from J Allard.

I’m not really sure if this is actually from him or a minion but it’s a reply and possible forward movement on the matter. According to the email, J already ‘[has] someone already on it’.

I’ve just had Xbox Customer Support on the telephone asking me exactly how much I paid to get my Xbox repaired.

Surely they would have this information on their system, or if the refund isn’t from them but from the repair centre, then they too should have record of this.

It’s coming up to 20 weeks since the announcement and I still haven’t received my refund now. Has anybody else reading this had theirs?

I have been chasing my elusive refund from Xbox over the three red lights of doom error repair that I suffered back in April.

I was told last month that I would receive the refund by the 6th November.

That date has since been and gone and I still don’t have it. I rang them up today to try to find why this is, only to be told that the refund was sent out, but had been sent back to Microsoft.

Apparently, Microsoft are now cutting me a new cheque and sending this one to my NEW address – despite me changing the address at the beginning of September when I still hasn’t received the refund.