bordagen

Those of you who are frequent readers here would more than likely be aware of my past Xbox 360 troubles.

Well, it happened again week before last. Needless to say I got on the phone to Microsoft right away and ordered the cardboard coffin for the dead device. I was told that it would take between 24-48 hours for the box to arrive, and then I put the console in and send it back with the courier.

48 hours later, the box still hasn’t arrived, so I ring them up again and explain that the coffin hasn’t arrived and I get an apology from them and a guarantee that a box will be with me within a further 24-48 hour period.

Another 48 hours later and still no box. I ring Microsoft again and ask to be put through to a supervisor. This is a whole new conversation as apparently their systems were spinning down for the day (which is strange if they are still open for another 2 hours – but never mind) so the guy goes and tells me that he is looking up my details on the system. Then I hear nothing for 15 mins – just dead air. I question this with a simple “hello”, but nothing. So I hang up on him and ring back, then my mobile rings and it is the supervisor again. Apparently there was some sort of communication problem and he had to call me back. I then get assured that another service number has been raised and a box would be with me in 24-48 hours. As a goodwill gesture I get sent a free wireless controller (which is nice).

The next day – a box arrives for me to send the Xbox back in, but the UPS guy who delivered it wouldn’t take it back to the depot, so I had to ring up for UPS to come and get it.

I arrive back from my long weekend to find another box waiting for me at work. Another coffin.

Currently I am still waiting for my Xbox to be returned to me. I think it will be next week sometime now – but I have missed New Dashboard Day…